FAQ

The term “in-stock” means that we have enough material on hand to make the product. Each of our pieces are custom made within 7 business days. We also offer 3-day expedited processing for rush orders (see details below).

Since each of our products are custom-made, please allow 7 business days to fulfill your order (prior to shipping). If there are any delays in this timeline, we will let know you immediately and will keep you posted on the progress.

Packages are shipped using UPS and USPS Priority Mail, depending on weight and distance. If special arrangements are needed, please let us know in the comments section of your order. An estimated shipping cost can be calculated in your cart, prior to checkout. Once your order has been fulfilled, tracking information will be sent to the email address provided.

Yes, we are pleased to offer Rush Processing. On the checkout page, select 3 Day Processing. If your order is placed Monday-Friday (before 12 noon EST), we will start processing your order that day. For orders placed after 12 noon EST (or on Saturday-Sunday), processing time will begin the following business day. Please note, this timeframe only applies to processing time and does not include shipping timelines.

Order are shipped via UPS Ground or USPS Priority Mail. Please contact us for expedited shipping and guaranteed delivery rates/times.

Yes, we offer local pick-up from our shop located at 13 Ford Place, Unit #5 in Scituate, MA. Simply select “local pick-up” at checkout and we will send you an email as soon as your order is ready. Orders are picked up Monday-Friday from 10am-5pm.

Our boards love to travel! (In fact, many of them are living large in Canada, Europe and Australia.) If you are interested in international shipping, contact us to discuss shipping options.

Here’s the skinny on the edge-grain, end-grain, and face-grain and how they shake out with our boards.

• Face-grain boards make up most of our wooden serving board designs. In a face-grain board, the grain runs the entire length of the board. They are easier to make and are therefore less expensive. Our face-grain boards are made with hard woods like maple, cherry, and walnut, chosen specifically by Matt. This means he has looked at every piece of wood that goes into each board ensuring you the utmost quality.
• Edge-grain boards are crafted by arranging strips of wood side-by-side and fusing them together. As a result, the cutting surface is made up of only edge-grain pieces of wood. The wood’s edge-grain is more resistant to knife marks than the face-grain, making it a common choice for cutting boards. Our cutting boards are made with either edge-grain or end-grain.
• End-grain boards are created by putting together many end pieces of wood. Since your knife blade glides between the small grains of the wood, end-grain boards are the most resistant to knife marks. End-grain wood is also softer on your knife, keeping the blades sharper, longer. End-grain boards have a fibrous cutting surface, allowing the board to be self-healing. The end-grain board design is the most durable wood cutting board and is truly the perfect intersection of form and function; a custom work of art you can use every day.

First, we are seriously impressed you got out the tape measure to capture this measurement! Way to go. Secondly, as each board is handmade and sanded, there are characteristics unique to each board. Just like no two pieces of wood are the same, no two boards are the same. Because of this natural variance in hand crafted items, board dimensions may vary within a half-inch depending on board design.

That is great news! To discuss wholesale pricing and bulk orders, drop us a line on our Wholesale page and we’ll be in touch with additional info.

You bet! Let us know your ideas and we’ll do what we can to make it happen. Custom is Matt’s specialty. We like to keep him occupied, challenged and happy, so please customize away! Shoot us an email or via our contact page to chat about your idea and create an estimate for reference.

We sure do! Periodically we will have our “floor models” or slightly irregular boards are discounted just for you. With barely noticeable “imperfections”, you can snag the board of your dream at a steal of a price. Visit our Showroom to shop our “sample sale” items or join our mailing list for upcoming sales and exclusive events!

There has been some debate, but is it now confirmed and backed by several studies that wood is actually a safer choice than plastic cutting boards. Yes, you can put plastic boards in the dishwasher. However, bacteria will continue to live (and multiply) within the board’s knife marks. These same bacteria do not survive on wood cuttings boards for several reasons. The first being, wood also has natural antimicrobial properties which eliminate approx. 99% of all potential contaminants. Secondly, wood is porous so air travels through the wood board, killing any remaining bacteria.

Plastic boards might be convenient, but they will dull your knife, harbor bacteria, and they are not as beautiful as a hardwood cutting board. (Of course, that last one is our humble opinion. 😉

Of course! You can reach us at (781) 923-0739 or shoot us an email anytime. We will get back to you as quickly as possible. You can also visit our Retail Showroom in Scituate MA.