Frequently Asked Questions
When can I expect my order to arrive?
Since each of our products are custom-made, please allow 10-14 business days to fulfill your order (prior to shipping). If there are any delays in this timeline, we will let know you immediately and will keep you posted on the progress.
What is your standard shipping method?
We ship using USPS Priority Mail. If special arrangements are needed, please let us know in the comments section as you order. An estimated shipping cost can be calculated in your cart, prior to checkout. Shipment tracking information will be sent to you, once your order has been fulfilled.
Do you offer an expedited processing time?
Yes, we are pleased to offer an option for expedited order processing. On the checkout page, you may select an expedited processing time of 3 business days. If your order is placed Monday-Friday before 12 noon EST, processing will begin on the day you placed the order. For any orders placed after 12 noon EST, or on Saturday-Sunday, processing time will begin the following business day. Please note, this only applies to processing time and does not include shipping timelines.
All orders are shipped via USPS Priority Mail, which is typically 2-3 business days but is not guaranteed by USPS. Please contact us for expedited shipping and guaranteed delivery rates/times.
Do you offer local pick-up?
Yes, we offer local pick-up in Scituate, Massachusetts. Simply select “local pick-up” at checkout and we will contact you to coordinate a date/time for pick-up from our workshop at 79 Captain Peirce Rd. Local pick-ups typically take place Monday-Friday between the hours of 9am-6pm, with limited weekend availability. You can also arrange to pick your product up at any of our scheduled markets.
I love your products, but I live outside of the U.S. Can I still purchase BBD goods?
Our boards love to travel! (In fact, a few of them are already living large in Europe and Australia.) If you are interested in international shipping, please contact us to discuss shipping options.
Face-grain, edge-grain, end-grain…? What’s the difference?
Here’s the skinny on the edge-grain, end-grain, and face-grain and how they shake out with our boards.
- Face-grain boards make up most of our wooden serving board designs. In a face-grain board, the grain runs the entire length of the board. They are easier to make and are therefore less expensive. Our face-grain boards are made with hard woods like maple, cherry, and walnut, chosen specifically by Matt. This means he has looked at every piece of wood that goes into each board ensuring you the utmost quality.
- Edge-grain boards are crafted by arranging strips of wood side-by-side and fusing them together. As a result, the cutting surface is made up of only edge-grain pieces of wood. The wood’s edge-grain is more resistant to knife marks than the face-grain, making it a common choice for cutting boards. Our cutting boards are made with either edge-grain or end-grain.
- End-grain boards are created by putting together many end pieces of wood. Since your knife blade glides between the small grains of the wood, end-grain boards are the most resistant to knife marks. End-grain wood is also softer on your knife, keeping the blades sharper, longer. End-grain boards have a fibrous cutting surface, allowing the board to be self-healing. The end-grain board design is the most durable wood cutting board and is truly the perfect intersection of form and function; a custom work of art you can use every day.
My board is 1/8 of an inch shy of the listed dimensions. What gives?
First, we are seriously impressed you got out the tape measure to capture this measurement! Way to go. Secondly, as each board is handmade and sanded, there are characteristics unique to each board. Just like no 2 pieces of wood are the same, no two boards are the same. Because of this natural variance in hand crafted items, board dimensions may vary within an inch depending on board design.
I own/manage a retail shop and would love to carry your products in store. Who do I need to talk to make this happen?
That is great news! To discuss wholesale pricing and bulk orders, drop us a line via our Contact us page and we’ll be in touch before you can say “Matt’s beard”.
I am looking for a specific cutting board size. Can BirchBarn Designs create a custom cutting board for me?
You bet! Let us know your ideas and we’ll do what we can to make it happen. Custom is Matt’s specialty. We like to keep him occupied, challenged and happy, so please customize away! Shoot us an email at email@example.com or via our contact page to chat about your idea. We can put together a price estimate and go from there.
Does BirchBarn Designs ever have discounts & special sales?
That we do! Fashion designers have sample sales and so do we. Periodically we will have our “floor models” or slightly irregular boards discounted just for you. With barely noticeable “imperfections”, you can snag the board of your dream at a steal of a price. Join our email list and follow us on Facebook to be in the loop on upcoming sales and other fun events!
My brother says wood cutting surfaces can harbor bacteria. What’s the deal?
There has been some debate, but is it now confirmed and backed by several studies that wood is actually a safer choice than plastic cutting boards. While you can put plastic boards in the dishwasher, bacteria continue to live and multiply in the deep knife gouges created over time. These same bacteria do not thrive in wood cuttings boards. Wood also has natural antimicrobial properties which eliminate about 99% of all potential contaminants. Despite the seeming convenience of plastic boards, they will dull your knife, harbor bacteria and aren’t nearly as beautiful as a wood cutting board. Of course, that last one is just our humble opinion.
I have so many questions/just want a friend. Can we talk?
Of course! You can reach us at (781) 923-0739 or shoot us an email at firstname.lastname@example.org or via our contact page. We will get back to you as quickly as possible.